People with questions or problems around car parking in the borough can now log on to the parking section of the Trafford Council website to find self-service help and advice. Motorists can still message via the portal, or phone the Council, and ask staff for help if they need it.
The new site provides useful information on a range of topics, including applying for a permit, paying fines, traffic enforcement cameras, event parking, resident parking schemes, and disability access, including how to obtain a blue badge. Users can also report instances of vehicles parking in contravention.
This new system replaces a longstanding email inbox system and aims to provide a better customer experience by delivering the right information more quickly. The portal has been available alongside traditional processes for several weeks and has already received positive feedback.
A telephone service on 0161 912 2000 remains available. The portal will also assist the Council in monitoring enquiries and making further improvements to the service.
“"Thank you to our team for developing and implementing this helpful system that aims to provide facts and guidance that people need, quickly and easily. Motorists can click to choose options, to find the page they require. Those options include contacting us directly, so that we can talk through issues and provide further help."
