The service, available via text to 07507 329908, has been launched to make it easier for families and young people to connect with local health visitors and school nurses. It provides a safe and accessible way to seek advice, ask questions, and access information on a wide range of issues affecting children’s and young people’s health and wellbeing without the need for an appointment.
Parents and carers can contact the service for advice on topics including breastfeeding, weaning, sleep, behaviour, child development, dental health, and emotional wellbeing. Support is also available for parents and carers of school-aged children, covering issues such as healthy lifestyles, bullying, school worries, and general health concerns.
Young people can use the service independently to access confidential advice from a school nurse about mental wellbeing, anxiety, friendships, relationships, self-esteem, sexual health, healthy lifestyles, and any other concerns they may have. Users do not need to provide their name to access support, ensuring conversations are confidential, anonymous, and non-judgemental.
“"We know that life can be busy and that people don’t always know where to go for advice or feel comfortable picking up the phone. Text and Connect provides a simple, accessible and confidential way for parents, carers and young people to engage with local healthcare professionals and access trusted support close to home. Whether someone has a quick question, a concern about their child’s development, or simply needs pointing in the right direction, we’re here to help."
Text and Connect is available via text message on 07507 329908 from 9.00am to 5.00pm, Monday to Friday, including school holidays (excluding bank holidays). Users will receive an automatic acknowledgement once a text has been received, and a health visitor or school nurse will aim to respond within three working days. While the service provides advice, support, and signposting, it is not an emergency service. Anyone requiring urgent medical or mental health assistance should contact their GP, NHS 111, or call 999 in an emergency.
For more information, including local contact details and text numbers, visit www.wchc.nhs.uk/text.
